"Empathy is the ability to image yourself in someone's else's position and to intuit what that person is feeling. It is the ability to stand in other's shoes, to see with their eyes and to feel with their heart."
"Empathy is not a stand-alone aptitude. It connects to the three high concepts, high-touch aptitudes - Empathy is an essential part of Design, because good designers put themselves in the mind of whoever is going to experience the product or service they're designing."
"Empathy is related to Symphony --because empathic people understand the importance of context. They see the whole person much as symphonic thinkers see the whole picture."
"Finally, the aptitude of Story also involves empathy. As we saw in the section on narrative medicine, stories can be pathways to Empathy ---especially for physicians."
"Another great way to sharpen your
empathic powers is to volunteer somewhere in your community that serves people whose experiences are far different from your own.